Warmly welcome guests, process orders accurately at the POS counter, handle cash/digital payments, and deliver excellent service with a high standard of hygiene
Proactively identify and pursue new business opportunities through various channels, including cold calling, networking, and attending industry events, to generate qualified leads for IT/software solutions.
Administrative & Finance Support*Prepare daily sales and collection reports.*Issue Job Sheets, Cash Bills, Official Receipts, and Credit Notes using the EMAX system.*Ensure all customer invoices and payment documents are accurately prepared.*Key in supplier purchase invoices and update system records promptly.*Update product costing and maintain accurate administrative records.*Prepare customer monthly statements and follow up on outstanding payments.*Prepare petty cash claims, backup fund requests, and outlet administrative reports.*Maintain proper filing of outlet documents and ensure timely submission to the Finance and HR Departments.Customer Service*Welcome customers and provide professional front counter service.*Answer incoming phone calls and respond to customer enquiries.*Register customer information and prepare service Job Sheets.*Process customer payments and complete vehicle handover.*Coordinate with technicians to update customers on vehicle service progress.*Assist customers with service bookings and appointments.*Support customer satisfaction initiatives, including Google Reviews and customer surveys.Workshop & Operations Support*Coordinate daily workflow between the workshop and front counter.*Monitor vehicle service progress and ensure smooth customer handover.*Safeguard vehicle keys throughout the service process.*Receive and verify stock deliveries.*Assist with stock counting and inventory records.*Place orders for products and consumables when required.*Ensure outlet cleanliness and proper document organisation.HR & Compliance Support*Prepare attendance reports.*Submit overtime claims, leave forms, and other HR-related documents according to schedule.*Ensure compliance with company SOPs and administrative procedures.*Support the Branch Manager in daily outlet operations.*Perform any other duties assigned by Management.
Responsible for the comprehensive compilation, review, classification, and archiving of on-site service reports, establishing a clear electronic and paper archiving system to ensure report integrity and traceability, and meeting the needs of internal audits and customer inquiries.