Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
About the RoleWe are seeking committed and customer-focused individuals to join our Service Bureau team. If you have a strong service mindset and thrive in a fast-paced customer-facing environment, we want to hear from you.Key Responsibilities- Provide frontline customer service and handle enquiries professionally- Assist with applications, transactions, and service-related processes- Maintain accurate documentation and system updates- Support daily service-counter operationsWhat We Offer- Supportive and collaborative work environment- Opportunities to make meaningful impact in public-facing servicesRequirements- At least 4 years’ relevant experience in Service Bureaus or equivalent service environments- Strong communication and interpersonal skills- Ability to handle customer queries professionally - Able to work alternate half Saturdays How to ApplyInterested applicants, please submit your updated resume with:- Detailed work experience- Earliest availability
We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction.