Coordinate the periodic review and revision of FSMS documentation to ensure alignment with operational processes, regulatory requirements, and continual improvement initiatives.
This role involves establishing and maintaining quality systems, managing process quality control, analyzing quality issues, and managing quality data to ensure continuous improvement and effective operations across manufacturing.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Develop and execute the overall e-commerce strategy across all platforms (own website, marketplaces like Shopee, Lazada, TikTok Shop, Facebook, Instagram, TikTok, XHS and etc.)
Project Coordination & Supervision - Possess project management skills in controlling and coordinating resources for all on-going job including supervising sub-contractors work on installation and repair of fire fighting systems.