As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management.
Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence for Guest Services Operations. You are expected to critically support the Guest Services Manager and work with Guest Services Dispatchers to ensure that all the tasks being executed timely according to the standard set by the department.
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Perfect for candidates starting a career in the world of luxury hospitality, members of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.
The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a one-stop service for the VIP guests within the Hotel. The new hire will learn how to anticipate guests’ needs, acquire an attention to detail, to personalize interactions and applying creativity to craft unforgettable experiences for our guests. The main duties of the Butler include but are not limited to preparing VIP suites and rooms for arrival, be available for in-stay and departure arrangements as well as execute tasks typically carried out by departments such as Front Office, Concierge, In-room Dining, Housekeeping and Customer Service.
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Being the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service associates in parking guest’s car.
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We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
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As a Customer Support Agent, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brands
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
We are seeking candidates with strong organisational abilities and exceptional interpersonal skills to fill the role of guest service representative. Among their many responsibilities, guest service agents handle front desk operations, handle a variety of administrative tasks, and mediate disputes or tension in hotels.
When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs.
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Front Office & Guest Services (Hospitality & Tourism)
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.
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Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
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The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.
As a Customer Support Agent, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brands
Downtown Core, Central Region
Front Office & Guest Services (Hospitality & Tourism)
Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.
Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2022’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections.
Responsibilities:
Act in command in the absence of Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
Be alert and report any faults, defects and unusual activity of the property to relevant departments
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Responsible for training of all front desk staff including planning, organising and conducting OJT.
Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
Follows up in credit limit report, ensure all guests balance checked daily.
Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
Carries out any other reasonable duties and responsibilities as assigned by superior.
Requirement:
Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
Prior experience in a 5 star hotel will be of an advantage
Proficient with Opera system
Customer service centric with high level of flexibility & adapability
Able to work under pressure & fast paced environment
A strong team leader & team player
Company information
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The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.
The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.
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If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.
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This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.