Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Perform routine checks and daily preventive maintenance, troubleshooting and repairs for M&E equipment to ensure the store system is properly functioning and maintained.
Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Perform routine checks and daily preventive maintenance, troubleshooting and repairs for M&E equipment to ensure the store system is properly functioning and maintained.
Install, repair, and maintain safety doors, auto gate, digital lock and related hardware according to blueprints, specifications, and safety standards.
Technical Material Validation: Execute comprehensive testing, sampling, and examination of construction materials (concrete, soil, aggregates, etc.) both in-situ (field) and within the laboratory environment.