Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist in planning, coordinating, and executing events held at Just Pets Megastore, including school trips, workshops, birthday parties, exhibitions, and special promotional events.
Lead store operational planning by organising team responsibilities, reviewing operational progress, participating in operational policy discussions, and implementing company operational standards to achieve business objectives.