Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
Review and supervision of the reasonableness and cost of service orders;
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Scania Nederland B.V. in Port Klang, Malaysia is seeking a Manager for Parts and Service operations.
The role oversees a team of technical service representatives, maintains essential customer relationships with sales staff, and serves as an expert in resolving complex queries. The position emphasizes customer service standards, issue resolution, CRM data management, and account stewardship to drive service excellence and business development.