Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams.
Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Support the Manager, HSE Operations in developing and coordinating HSSE Operational Plans aligned with Group HSSE strategies and business priorities.
Coordinate planning inputs from business/operating units to ensure HSSE initiatives, improvement programmes, and capability development plans are clearly defined and monitored.
Monitor the implementation of planned HSSE initiatives and support the tracking of progress, risks, and performance outcomes.
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Lapasar is one of Malaysia's fastest-growing startups and a business-to-business (B2B) sector, focusing on providing procurement solutions. Lapasar Sdn Bhd's platform allows businesses to order various products, including office supplies, stationery, IT equipment, and other business-related materials. This platform typically aims to reduce the complexities of traditional procurement processes and create a more transparent, efficient purchasing experience. In 2018, Lapasar started as a B2B platform in the corporate segment. Our clients, such as Telekom Malaysia, PETRONAS, or Tenaga Nasional Berhad buy items for their daily operational needs (e.g., laptops, projectors, office furniture, etc.) from our platform.
In 2020, the B2B platform was extended to serve Mom and Pop stores, whereby shops order their supplies (e.g., Milo, Nescafe, Red Bull, etc.) via our app/platform. Today, the FMCG Wholesale Segment is the key pillar of Lapasar’s business and growth. We aim to onboard 100,000+ mom-and-pop stores and restaurants across Malaysia onto our mobile app and make their daily ordering of stocks as easy and simple as Shopee or Lazada has made the experience in the consumer e-commerce space.
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Take full ownership of the assigned region and ensure smooth, consistent day-to-day operational execution in line with company guidelines and SOPs
Monitor and drive achievement of all operational KPIs, ensuring promotional activities are correctly set up and executed in alignment with approved guidelines and company requirements
Monitor Out of Stock (OOS) performance across the assigned region and ensure results remain within agreed KPI thresholdsIdentify operational gaps proactively and implement timely corrective actions to maintain and improve performance standards
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GrabTaxi Holdings Pte. Ltd. in Malaysia is seeking an experienced operations leader to head Driver Core Operations, overseeing onboarding, support, payments and quality assurance to ensure service standards and compliance.
You will lead a centralized operations team, collaborate with Driver COE, BPO and other partners to drive governance, efficiency, and scalable process improvements while delivering measurable business impact.
Operational support: Assist HQ Ops team with outlet requests, purchases, repairs, SOP printing/distribution, and ensure all tasks are tracked and completed on time.
Licence & compliance monitoring: Track expiry of licences (business, typhoid, FoSIM, fire safety), renew them ahead of deadlines, and maintain compliance documentation.
Inventory & asset management: Keep warehouse records updated, track equipment by outlet, process replacement requests, and prepare inventory summaries for management.
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Operational support: Assist HQ Ops team with outlet requests, purchases, repairs, SOP printing/distribution, and ensure all tasks are tracked and completed on time.
Licence & compliance monitoring: Track expiry of licences (business, typhoid, FoSIM, fire safety), renew them ahead of deadlines, and maintain compliance documentation.
Inventory & asset management: Keep warehouse records updated, track equipment by outlet, process replacement requests, and prepare inventory summaries for management.
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Operational support: Assist HQ Ops team with outlet requests, purchases, repairs, SOP printing/distribution, and ensure all tasks are tracked and completed on time.
Licence & compliance monitoring: Track expiry of licences (business, typhoid, FoSIM, fire safety), renew them ahead of deadlines, and maintain compliance documentation.
Inventory & asset management: Keep warehouse records updated, track equipment by outlet, process replacement requests, and prepare inventory summaries for management.
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Oversee the full spectrum of HR operations, including recruitment, onboarding, employee relations, performance management, payroll, C&B, training and offboarding.
Lead and manage a small HR team, providing guidance and ensuring effective HR operations.
Partner with management and department heads on manpower planning, workforce management and HR matters.
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Candidates should possess strong Network Operations Center (NOC) and Network Administration skills, including monitoring, incident handling, and configuration management.
Candidates should possess solid Troubleshooting and Technical Support skills to diagnose issues, perform root cause analysis, and restore services effectively.
Candidates should possess foundational Network Security skills, including basic understanding of firewalls, access control, and secure network practices.
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