Assist in managing the day-to-day operation matters including disbursement checking (monitoring of pre-disbursement conditions and post-disbursement conditions) ensuring all standards and requirements are met.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Lead and coordinate AML-related AI model projects, including planning, execution, progress tracking, risk and issue management, milestone reporting and delivery governance across AML Operations, Compliance, Technology, OPEX, vendors and relevant AIA markets.