Ensure the fulfilment process runs smoothly for both Madre & Adrani (Shopify, TikTok, Shopee) — from system processing through to courier handover.
Target: orders dispatched within 24 hours of payment confirmation. Any order still unfulfilled beyond 48 hours must be flagged and escalated the same day, with a stated reason.
Keep order status accurate and current in Shopify at all times — cancelled/refunded orders must be properly closed out, not left sitting as "unfulfilled".
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Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
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Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
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Order fulfilment – Handle customer orders from start to finish, making sure they are processed, tracked, dispatched on time, and delivered smoothly while fixing any issues quickly.
Inventory control – Keep track of stock levels, update systems, run audits, and report any problems to maintain accuracy.
Vendor coordination – Communicate with suppliers about orders and deliveries, prepare purchase orders, and support procurement planning.
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