High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
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Lead operation audit team to conduct effective audit checks to identify weaknesses and provide value add recommendations for the improvement of internal control procedures
Ensure Policies, Guideline, SOPs, Checklist and established Laws and Regulations are strictly followed to minimize non-compliance and leakages
Assess the operation risk and develop annual audit plan including audit scopes for management approval
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Executes and oversees the processing and sourcing of purchase requisitions in strict alignment with Procurement policy, sourcing guidelines, and the ICF framework, safeguarding compliance and operational efficiency.
Leads the processing and execution of indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy, timeliness, and compliance while embedding best practices across the team.
Leads daily coordination of sourcing and helpdesk activities, ensuring operational KPIs, productivity, and continuous improvement targets are consistently achieved at the business unit level.
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Executes and oversees the processing and sourcing of purchase requisitions in strict alignment with Procurement policy, sourcing guidelines, and the ICF framework, safeguarding compliance and operational efficiency.
Leads the processing and execution of indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy, timeliness, and compliance while embedding best practices across the team.
Leads daily coordination of sourcing and helpdesk activities, ensuring operational KPIs, productivity, and continuous improvement targets are consistently achieved at the business unit level.
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Manage and maintain operational systems and tools such as CRM, POS systems, accounting software, and logistics platforms to ensure accurate and efficient workflows.
Coordinate day-to-day operational activities across logistics, fulfillment, inventory, suppliers, and internal teams to ensure smooth business operations.
Manage inbound and outbound logistics processes, including coordination with suppliers, warehouses, freight forwarders, and delivery partners.
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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The Warehouse Operations Specialist is responsible for all the warehouse activities for all segments, which including receiving, checking, delivering, monitoring, recording and maintaining movements of inventory in U8 and other respective platform.
Define and execute the strategy for regional support domains (WFM, Vendor, and Performance Management) to support scaling across markets.
Establish regional standards and governance to improve consistency and operational discipline while allowing for local adaptation.
Advise senior leaders across country and regional teams on operating model decisions and innovate by identifying practical applications for AI and automation.
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The CSR Senior Operations Executive will manage and execute client-specific school and university-level programmes. This role requires an enthusiastic and organized individual with a passion for youth empowerment, community development, and STEM education. The CSR Senior Operations Executive will coordinate with stakeholders, oversee event execution, and monitor the effectiveness of these initiatives to achieve the desired impact.
Key Responsibilities1. Programme Planning and Execution• Support the design and implementation of school and university outreach programmes, ensuring alignment with the programme-specific goals and objectives.• Manage day-to-day activities, including scheduling, logistics, and coordination with schools, universities, and key partners.• Ensure that all programme elements are executed on time and within budget.2. Stakeholder Engagement• Build and maintain relationships with schools, universities, government agencies, and corporate partners to facilitate programme success.• Serve as the primary point of contact for educators, students, and other participants, addressing queries and ensuring smooth programme participation.3. Event Management• Coordinate and oversee the execution of events, workshops, and competitions related to the school and university programmes.• Liaise with vendors, venue managers, and logistics providers to ensure successful event delivery.• Ensure all events adhere to safety guidelines and standards.4. Monitoring and Reporting• Develop and implement monitoring frameworks to track programme participation, engagement, and outcomes.• Prepare detailed reports on programme performance, including quantitative data, impact assessments, and success stories.• Provide recommendations for improving future programmes based on insights and feedback.5. Content and Communication• Work closely with the Marketing and Creative team to create compelling content that showcases programme activities and outcomes, including social media updates, press releases, and reports.• Develop and deliver presentations to internal and external stakeholders.6. Budget and Resource Management• Assist in preparing programme budgets and ensuring adherence to financial guidelines.• Maintain accurate records of expenses and support the preparation of financial reports.7. Innovation and Continuous Improvement• Research trends in youth engagement, road safety education, and other relevant areas to incorporate best practices into existing programmes.• Suggest innovative approaches to increase participation and enhance the impact of school and university initiatives.8. Team Collaboration• Work closely with the Operations team and other departments to ensure alignment with organizational objectives.• Provide mentorship and guidance to interns or volunteers involved in programme activities.
Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
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To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Manage monthly price variation reporting to ensure timely review, validation, and sign-off by relevant stakeholders.
Ensure all price variation justifications are properly documented, supported with appropriate evidence, and archived within the approval repository for audit and compliance purposes.
Review Ship-To reports regularly to verify that all direct deliveries to Bumiputera agents are valid, justified, and in compliance with internal policies and business requirements.
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Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams
Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
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To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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End-to-End Infrastructure Governance: Govern the overall health and performance of all 35 TOC/DC CelcomDigi sites (xCelcom & xDigi), covering the full power chain (TNB supply, transformers, UPS, PDU, generators), cooling, and fire protection systems, leveraging reporting (RI) and BMS insights.
Change Management Governance: Review, scrutinize, and approve Technical MOPs and processes for all planned activities in data centres, ensuring risks are mitigated and compliance with operational standards by project, planning, and IFM teams.
Incident and Crisis Management Oversight: Govern incident management to ensure meets agreed SLAs for response and resolution; lead coordination, war-room engagement, stakeholder communication, and ensure timely RCA and service restoration.
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