Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Oversee the day-to-day management of teams within data center operations.
Communicate business priorities that are consistent with company objectives. Work together to identify and resolve problems, create solutions for our global computing and network architecture.
Manage the implementation of projects within the team. Hire, coach and develop a team while achieving strategic business goals.
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Provide first-level support and consultancy for incidents and requests concerning standard/non-standard software, OS (Windows 11, Apple OS, Adobe), and enterprise applications like Google Suite and Microsoft Office
Manage the end-to-end lifecycle of IT tickets, including opening, classifying, prioritizing, tracking, and closing incidents and service requests in the ticketing tool
Assist end users with local hardware requests (laptops, desktops, tablets, mobile devices, monitors, printers) and software packages to best fit their operational needs
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Continuous improvement of workshop processes, including work order planning and scheduling, to maximize productivity, resource utilization, and operational efficiency.
Monitor and analyze inventory data to optimize stock control, improve turnaround time, and enhance overall workshop performance.
Lead, coach, and develop the workshop team through effective mentoring, motivation, and skills enhancement to foster a strong customer service culture.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
Coordinate any operational interface between delivery units and customers retained organization
Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
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Ensure all owned, hired equipment meets legislative and operational standards.
Ensure the utilization of equipment adhered to the regulatory, product and customers’ requirements.
Coordinating with internal department and external parties on equipment survey inspections, modifications, preparations according to the requirements.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Monitor, measure, assess and correct one’s own process performance when executing transactions
Processes pre-coded invoices, including those with and without a purchase order. Invoice Processor may be required to process one or all of these types of invoices (with PO, without PO)
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...