Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
PGR lifecycle support from post-registration through to graduation - Coordinate the delivery of PGR induction processes, ensuring a smooth onboarding experience for newly registered students through the preparation of induction materials, guidance documents, handbooks and student information packs.
Student Experience and Engagement - Coordinate and support Graduate School student experience programmes and events, including the PGR Showcase, Three-Minute Thesis (3MT), Tri-Campus activities, PGR recognition events, year-end engagement activities, and student networking and community-building initiatives.
Systems, Digital and Process Support - Supports the administration of PGR systems, databases, online forms and records, ensuring accurate and up-to-date information. Assists with PGR data and reporting, system updates and improvements, and the development and maintenance of SOPs and guidance documents to support consistent and efficient PGR administration.
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PGR lifecycle support from post-registration through to graduation - Coordinate the delivery of PGR induction processes, ensuring a smooth onboarding experience for newly registered students through the preparation of induction materials, guidance documents, handbooks and student information packs.
Student Experience and Engagement - Coordinate and support Graduate School student experience programmes and events, including the PGR Showcase, Three-Minute Thesis (3MT), Tri-Campus activities, PGR recognition events, year-end engagement activities, and student networking and community-building initiatives.
Systems, Digital and Process Support - Supports the administration of PGR systems, databases, online forms and records, ensuring accurate and up-to-date information. Assists with PGR data and reporting, system updates and improvements, and the development and maintenance of SOPs and guidance documents to support consistent and efficient PGR administration.
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Coordinate with R&D and Production departments to plan, execute, and follow up on preventive maintenance, modifications, and repairs to minimize downtime.
Review production outcome and reports, address discrepancies or findings with the relevant personnel, and ensure timely resolution of the problems.
Maintain compliance with ISO 9001/14000 requirements by following and regularly updating written work instructions, procedures, and documentation.
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Coordinate with production team by ensure every process carried out are follow according the SOP for every process to produce the products according to require specification.
Monitor and controlled the daily production target and quantity ordered.
Trouble-shoot & managed various scenario in plant operation such as machine failures & breakdown, regular start up, plant maintenance issue and etc.
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