Full Time Telecollector Jobs, Salary up to MYR 2,300 in B2B Risk Management Johor - Maukerja

* Minimum qualifications : SPM , Diploma or SKM

* Basic knowledge of Microsoft

* Proficient in computer operations

* Administrative experience is an added advantage

* Responsible, disciplined and committed to work

* Outbound & Inbound Calling: Initiate contact with delinquent account holders by phone, and handle incoming calls regarding overdue balances.

* Payment Negotiation: Negotiate payment plans, settlements, or full payoffs based on the customer's financial situation and company guidelines.

* Account Analysis: Review account histories, payment records, and customer files to understand the status of the delinquency before making contact.

* Tracking & Documentation: Accurately record all call outcomes, customer commitments, payment arrangements, and refusal reasons in the collection database.

* Skip Tracing: Use basic research tools and databases to locate updated contact information for customers who have moved or changed phone numbers.

* Compliance Adherence: Strictly follow all relevant debt collection laws, consumer privacy regulations, and internal company policies during every interaction.

* Follow-Up Management: Monitor promised payments and follow up with customers if a scheduled payment is missed.

• Basic Salary
• Monthly Commission Earner
• KWSP/ SOCSO / SIP
• Annual Bonus
• Incentives
• Career Advancement
• Team Building
• Annual Dinner
• Accommodation
• EPF
• SOCSO
• Training Provided