Responsible for the daily operations of the company's human resources and administration, coordinating departmental needs, and following up on important work milestones.
Follow up on recruitment needs, job postings, resume screening, interview arrangements, and candidate communication, preparing employment and onboarding documents based on approved conditions.
Handle employee onboarding, regularization, contract renewals, position changes, and resignation procedures, maintaining employee files and relevant personnel records.
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Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Sales Administration & Transaction Processing: Execute end-to-end sales administration processes including booking, SPA documentation, loan documentation, and billing coordination, ensuring accuracy and timely processing.
Credit Control & Collections: Monitor purchaser payment schedules, follow up on outstanding payments, and ensure collections are in accordance with SPA terms and company policies.
Documentation & Data Management: Maintain accurate records of purchaser information, payment details, and transaction updates in the developer management system, ensuring completeness and accuracy.
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Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
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