Perform analysis to identify performance trends and insights
Conduct root cause investigations to identify root cause for performance gap, rooms for improvement, underlying business risk or bottlenecks that business team are/will be facing
Work together with various stakeholders to develop solutions/ improvement plans for process and/or performance related issues
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Assist in gathering and documenting detailed product requirements from stakeholders.
Write and refine user stories and acceptance criteria for the development team.
Support User Acceptance Testing (UAT) by validating feature behaviour against business requirements, documenting issues, and confirming fixes before release.
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Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
Review and supervision of the reasonableness and cost of service orders;
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Propose and plan monthly social media content calendars across Car Insurance, Hire Purchase Loan and Dealer Financing — covering content themes, posting schedule and key messages per product
Review and provide recommendations on Carsome Capital's current social media presence — identifying gaps, opportunities and improvements to better reflect the Carsome Capital’s brand
Work closely with the Group Marketing team to brief, coordinate and follow up on content production and campaign deliverables.
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The Product Manager is responsible for driving the end-to-end product lifecycle, product planning, market strategy, and successful launch of vehicles and automotive products. This role serves as the bridge between market needs, customer expectations, engineering, sales, marketing, aftersales and management to ensure competitive, customer-centric, and commercially successful products.
The Product Manager is expected to conduct market intelligence, develop product positioning and pricing strategies, manage product specifications, coordinate new model launches, and continuously improve the product portfolio throughout its lifecycle.
In addition, this role plays an important customer-facing function by delivering product training, conducting Pre-Delivery Inspections (PDI), presenting new products to internal and external stakeholders, and acting as a product expert during media events, dealer conferences, product launches, exhibitions, and customer engagement activities.
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The Product Manager is responsible for driving the end-to-end product lifecycle, product planning, market strategy, and successful launch of vehicles and automotive products. This role serves as the bridge between market needs, customer expectations, engineering, sales, marketing, aftersales and management to ensure competitive, customer-centric, and commercially successful products.
The Product Manager is expected to conduct market intelligence, develop product positioning and pricing strategies, manage product specifications, coordinate new model launches, and continuously improve the product portfolio throughout its lifecycle.
In addition, this role plays an important customer-facing function by delivering product training, conducting Pre-Delivery Inspections (PDI), presenting new products to internal and external stakeholders, and acting as a product expert during media events, dealer conferences, product launches, exhibitions, and customer engagement activities.
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The Product Manager is responsible for driving the end-to-end product lifecycle, product planning, market strategy, and successful launch of vehicles and automotive products. This role serves as the bridge between market needs, customer expectations, engineering, sales, marketing, aftersales and management to ensure competitive, customer-centric, and commercially successful products.
The Product Manager is expected to conduct market intelligence, develop product positioning and pricing strategies, manage product specifications, coordinate new model launches, and continuously improve the product portfolio throughout its lifecycle.
In addition, this role plays an important customer-facing function by delivering product training, conducting Pre-Delivery Inspections (PDI), presenting new products to internal and external stakeholders, and acting as a product expert during media events, dealer conferences, product launches, exhibitions, and customer engagement activities.
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The Product Manager is responsible for driving the end-to-end product lifecycle, product planning, market strategy, and successful launch of vehicles and automotive products. This role serves as the bridge between market needs, customer expectations, engineering, sales, marketing, aftersales and management to ensure competitive, customer-centric, and commercially successful products.
The Product Manager is expected to conduct market intelligence, develop product positioning and pricing strategies, manage product specifications, coordinate new model launches, and continuously improve the product portfolio throughout its lifecycle.
In addition, this role plays an important customer-facing function by delivering product training, conducting Pre-Delivery Inspections (PDI), presenting new products to internal and external stakeholders, and acting as a product expert during media events, dealer conferences, product launches, exhibitions, and customer engagement activities.
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Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
Doing report and the Body & Paint technical team professional comment of issues and symptoms on the vehicle for better understand what the vehicle problem is.
Inspect machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues
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Strategy Development: Oversee and implement full social media strategies aligned with marketing objectives and overall business goals.
Hands-on Content Creation & Editing: Actively participate in content creation, including video shooting, photography, and editing, to ensure that content is dynamic, engaging, and on-trend. Be ready to step in for content editing across platforms as needed, ensuring timely and high-quality output.
Content Coordination & Execution: Oversee content production across all platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube), working closely with creative teams for visuals and content creators for platform-specific content.
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Support the Marketing Manager in executing well-rounded marketing strategies that align with business objectives.
Collaborate with in-house teams (Creative, Social Media, Performance Marketing, CRM) to contribute to the development of campaigns, ensuring consistency and effectiveness.
Conduct market research to identify trends, opportunities, and challenges, supporting the development of data-driven marketing initiatives.
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• Manage daily administrative operations to ensure smooth and efficient office operations• Maintain and organize digital and physical filing systems for accurate documentation and easy retrieval• Prepare, compile, and submit required documents to relevant government authorities• Coordinate with vendors and service providers for administrative support and services• Liaise with Accounts Department to prepare financial documents for loan disbursement and ensure complete supporting documents• Prepare and issue customer invoices accurately and timely• Assist in monitoring documentation, maintaining records, and supporting general administrative and financial processes