Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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Key Responsibilities & Duties:1. Accounts Payable & Invoice Verification• Perform regular B2B invoice matching for payment requests and provide weekly updates for review• Prepare payment request letters for nationwide invoices to facilitate timely disbursements• Ensure accurate and up-to-date tracking, pay-outs, and reporting of Advertising & Promotion (A&P) expenses
Depot Sales & Warehouse Reconciliation• Extract RTV (Return to Vendor) / Goods Return Notes daily for further action by the Sales or Warehouse teams [• Submit a monthly Depot Invoice Listing report to Finance HQ for insurance payments
Basic Treasury Operations• Monitor daily bank account balances and compile simple cash position reports for management review.• Assist in performing monthly bank reconciliations to match general ledger entries with bank statements.• Verify petty cash balances, process daily cash receipts, and monitor local depot cash flows.
Office Management
Administrative Support
Data Entry
Scheduling
Record Keeping
Communication
Basic Accounting
Time Management
Computer skills such as Microsoft excel & word
Manage and oversee the daily accounting operations of the company, including accounts payable, accounts receivable, general ledger, payroll, and treasury.
Prepare and analyze monthly, quarterly, and annual financial statements and reports, ensuring accuracy and compliance with accounting principles.
Assist in the preparation of tax returns and ensure compliance with all relevant tax regulations.
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