Oversee and manage daily lounge operations to ensure a consistent, high-quality guest experience for healthcare members and international patients.
Lead, coach, and supervise Customer Experience Executives to ensure service standards, productivity, and professionalism are maintained.
Plan and manage staff rosters, shift scheduling, and manpower allocation to ensure optimal operational coverage Act as the primary escalation point for complex guest issues, ensuring timely resolution and effective service recovery.
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Handle customer inquiries, manage order processing, track and coordinate with internal departments to ensure timely and accurate fulfillment of orders.