Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Recruitment & Selection: Oversee the full recruitment process, including resume screening, assessments, interviews, and candidate recommendations. Develop and maintain talent pipelines and recruitment channels, liaising with external agencies. Manage employee onboarding, offboarding, internal transfers, and employment contracts.
Develop, implement, and maintain comprehensive safety policies and procedures in accordance with Occupational Safety and Health Administration (OSHA) regulations and company standards.