Oversee the operations of retail outlets to achieve sales targets and profitability, control operating expenses, and implement effective sales strategies.
Drive retail excellence by ensuring retail-related issues are promptly addressed and appropriate follow-up actions are taken.
Lead, guide, and coach the operations team while motivating retail staff to support continuous development, maintain high performance, and foster strong team morale.
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Office Administration
Record Keeping
Scheduling Appointments
Communication Skills
Time Management
Customer Service
Data Entry
Problem Solving
Teamwork
Attention to Detail
Organizational Skills
Microsoft Office
Oversee all warehouse operations, including receiving, warehousing, distribution, and maintenance, ensuring efficiency and accuracy in all processes.
Develop and implement effective inventory management procedures to minimize stock discrepancies, optimize stock levels, and reduce carrying costs.
Manage and lead a team of warehouse staff, providing training, guidance, and performance feedback to foster a productive and motivated work environment.
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Warehouse Management
Logistics Management
Inventory Control
Stock Management
Order Fulfillment
E-commerce Operations
Team Leadership
Process Improvement
Warehouse Safety
Operations Management
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Oversee and manage all daily warehouse operations, including receiving, warehousing, distribution, and maintenance, ensuring efficiency and accuracy.
Lead, train, and motivate a team of warehouse staff, assigning tasks, monitoring performance, and fostering a positive and productive work environment.
Implement and enforce strict inventory control procedures to maintain accurate stock levels, minimize discrepancies, and prevent loss or damage.
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Warehouse Management
Inventory Control
Team Leadership
Logistics Coordination
Order Fulfillment
Safety Procedures
Performance Monitoring
Problem-Solving
Shipping and Receiving
Staff Training
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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