Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
Report all client incidents or complaints in a timely manner via CAMMS.
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Build, lead and develop the Compliance Operations team across KYC, Transaction Surveillance and Fraud Risk Management, setting team structure, workload distribution and career progression paths
Own end to end hiring for the function: define role requirements, build sourcing pipelines and run a hiring process that scales with team growth rather than reactive backfilling.
Run quality assurance sampling across case decisions — and act on what it tells you about inconsistent outcomes, thin rationale, and SOPs that have drifted from practice
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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Process flow verification/GSOP, record and improvement (value stream mapping)
Assist Supervisor in terms of Facility score card monitoring and analysis.
Assist in 5S and safety part of monitoring and analysis. 5S methodology is a workplace organization system that create a more efficient and productive environment through five steps: Sort, Set in order, Shine, Standardize, and Sustain.
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Grasp new and complex concepts quickly whilst triangulating multiple views or data points to form opinions and recommendations to solve high priority problem statements
Develop strategies: Break down complex problems, draw impactful insights/analyses, propose and implement data-driven solutions for important business problems. You will present clear, data-driven solutions and to lead projects forward by influencing decisions across teams.
Project Management: Own multiple projects and lead agreement.
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Review Requests For Proposal (RFP). Identify information for proposal text and budget development and work closely with proposal development team to prepare and finalise proposals.
Prepare text and budget for proposals, rebids and related documents.
Provide support and assistance to other Proposal Developers in the delivery of assigned opportunities.
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Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
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Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
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Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution
Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups
Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms
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Review Requests For Proposal (RFP). Identify information for proposal text and budget development and work closely with proposal development team to prepare and finalise proposals.
Prepare text and budget for proposals, rebids and related documents.
Provide support and assistance to other Proposal Developers in the delivery of assigned opportunities.
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational benchmarks
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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Define and execute the strategy for regional support domains (WFM, Vendor, and Performance Management) to support scaling across markets.
Establish regional standards and governance to improve consistency and operational discipline while allowing for local adaptation.
Advise senior leaders across country and regional teams on operating model decisions and innovate by identifying practical applications for AI and automation.
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