Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer.
Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support. Ensure incidents, requests and escalations meet agreed service levels, while governing vendor performance through clear metrics, regular reviews and improvement plans.
Lead major incident and problem management, ensuring timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.
As the Compliance Operations Manager, You will sit between the regulatory framework and the people executing it. That means translating what the regulation requires into workflows our teams can actually run — and then watching closely enough to know whether they are running well. You will work with Compliance, Product and Engineering, and report to the Head of Compliance. It is a role for someone who is not content to administer a control environment. We want the person who notices that a process is slow, manual, or quietly inconsistent — and fixes it.
Build, lead and develop the Compliance Operations team across KYC, Transaction Surveillance and Fraud Risk Management, setting team structure, workload distribution and career progression paths
Own end to end hiring for the function: define role requirements, build sourcing pipelines and run a hiring process that scales with team growth rather than reactive backfilling.
Run quality assurance sampling across case decisions — and act on what it tells you about inconsistent outcomes, thin rationale, and SOPs that have drifted from practice
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Data Automation: Audit current manual data entry processes and develop automated workflows to reduce human error and save time.
Dashboard Development: Design and implement interactive dashboards to monitor critical shipping KPIs (e.g., vessel performance, port congestion, or service reliability).
Tool Integration: Utilize various IT tools to extract, transform, and load (ETL) data from multiple maritime platforms.
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Data Automation: Audit current manual data entry processes and develop automated workflows to reduce human error and save time.
Dashboard Development: Design and implement interactive dashboards to monitor critical shipping KPIs (e.g., vessel performance, port congestion, or service reliability).
Tool Integration: Utilize various IT tools to extract, transform, and load (ETL) data from multiple maritime platforms.
...
Data Automation: Audit current manual data entry processes and develop automated workflows to reduce human error and save time.
Dashboard Development: Design and implement interactive dashboards to monitor critical shipping KPIs (e.g., vessel performance, port congestion, or service reliability).
Tool Integration: Utilize various IT tools to extract, transform, and load (ETL) data from multiple maritime platforms.
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High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
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