Provide comprehensive administrative support to the HomeSphere Property Management team, including managing correspondence, scheduling appointments, and organizing meetings.
Assist with office management duties such as maintaining office supplies, ensuring a tidy and functional workspace, and coordinating with vendors for office maintenance.
Maintain accurate and organized records of property-related documents, tenant information, and financial transactions, ensuring data integrity and easy retrieval....
Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale....
Responsible for issuing and organizing daily company documents, including quotations (QL), proforma invoices (PI), purchase orders (PO), and delivery orders (DO).
Ensure the accuracy of all data, quantities, prices, and customer information on all documents.
Responsible for maintaining effective communication with customers via phone, email, or WhatsApp....
Currently pursuing or recently completed a Diploma or Bachelor's Degree in Business Administration, Business Management, Human Resources, Management, Office Administration or a related field.
Good command of English and Bahasa Malaysia, both written and spoken.
Good organisational and time-management skills with strong attention to detail....
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets
Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries....
Managing the team of Customer Support: Manage large volumes of incoming customer inquiries via [phone, email, live chat, and/or social media].
Problem Resolution: Identify, assess, and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues efficiently.
Product Expertise: Maintain a deep understanding of our products/services to guide customers and make relevant recommendations....
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills