Customer Service & Client Support: Respond to customer and client enquiries through WhatsApp, email, phone calls, and other communication channels. Provide guidance and support on the company's digital platforms, products, and services.
Office Administration & Asset Management: Manage daily office administrative activities to ensure smooth operations. Coordinate office cleaning, maintenance, repairs, and servicing of equipment, including air-conditioning systems. Maintain and update company asset records, including office equipment, furniture, and other company property.
Business Development Support: Assist the business development team with daily coordination and administrative activities. Support the preparation of business proposals, presentations, and other business-related documents. Follow up on client requests, outstanding matters, and business-related documentation....
Microsoft Word
Microsoft Excel
Front desk & call handling
Attendance & overtime record checking
Vehicle administration (road tax
insurance
PUSPAKOM)
Utility bill tracking
Filing & record keeping
Purchase requests
Meeting coordination
Communication (BM/English)
Organisation
Food preparation
Cash handling
Point of Sale (POS) systems
Teamwork
Food safety
Inventory management
Order taking
Cleaning and sanitation
Communication
Customer service
We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.
This is not a traditional Customer Service or Technical Support role.
You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth....