Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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Maintain bank balance information, petty cash records, cash book data entry
Responsible on day-to-day cash collection and data entry of receipts in accounting system
Administer the day-to-day accounts payable function and maintain appropriate records (including post trade & non-trade supplier invoices and prepare payment voucher)
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Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards
Provide comprehensive administrative and sales support to the sales team, including managing calendars, scheduling meetings, and preparing sales documentation.
Coordinate and facilitate communication between the sales department, other internal departments (e.g., production, logistics), and external clients to ensure smooth operations.
Assist in the preparation of sales proposals, quotations, and presentations, ensuring accuracy and adherence to company standards.
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Food and Beverage
Food Safety
Food Preparation
Customer Service
Coffee Preparation
Point of Sale (POS) Systems
Beverage Knowledge
Food Handling
Cash Handling
Communication Skills
Teamwork
Attention to Detail
Time Management
Plan and prepare business presentations and carry-out follow-up meetings to government officials, related government agencies, current and potential customers.
Support development and project management on new and existing businesses.
Establish and maintain good relationships and reputation with all related government officials (Ministries, agencies, associations and embassies).
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Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.
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