- PMT 1322, Jalan PSPN 3, Penang Science Park North Simpang Ampat Pulau Pinang Malaysia 14100

Working Location
Job Description
Requirements
-Bachelor’s Degree in Quality Management, Engineering, or a related field.
-More than 2 years of experience in quality engineering or customer service within PCB, mechanical assembly, or electronics manufacturing industries. (Fresh graduates are encouraged to apply)
-Strong knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949).
-Good verbal communication skills in Mandarin and English. Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients.
Responsibilities
CQE Engineer:
-Serve as the primary point of contact for customers on all quality-related matters, including audits, complaints, feedback, and quality performance reviews.
-Investigate customer complaints and quality issues, coordinate containment actions, perform root cause analysis, and implement corrective and preventive actions (CAPA) to prevent recurrence.
-Prepare and manage customer quality reports, including 8D reports, corrective action reports, and quality performance metrics.
-Work closely with internal departments such as Production, Engineering, Purchasing, and Sales to resolve quality issues and improve customer satisfaction.
QMS Engineer:
-Maintain, implement, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001, IATF 16949, customer-specific requirements, and applicable regulatory standards.
-Plan, conduct, and coordinate internal quality audits, external audits, customer audits, and certification audits.
-Manage QMS documentation, including procedures, work instructions, forms, records, and quality policies.
-Monitor quality objectives, KPIs, non-conformities, and effectiveness of corrective and preventive actions.
-Facilitate continuous improvement initiatives using quality tools such as FMEA, SPC, MSA, APQP, PPAP, Six Sigma, 8D, Poka-Yoke, and Root Cause Analysis methodologies.
Benefits
Skills
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