Manage the full employment pass lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations.
Provide expert advice and guidance to hiring managers and employees on visa requirements, application procedures, and related immigration matters.
Prepare and submit all necessary documentation for employment pass applications, renewals, and extensions, ensuring accuracy and completeness.
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Support the daily monitoring of Centralised Credit Processing and Business Enablement activities, including submission volume, approval status, pending cases, turnaround time, and disbursement progress.
Assist the Credit Processing team with daily administrative tasks and ensure cases are processed according to established procedures.
Coordinate with branches, sales teams, and internal departments to gather required documents and resolve application-related queries.
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Support the daily monitoring of Centralised Credit Processing and Business Enablement activities, including submission volume, approval status, pending cases, turnaround time, and disbursement progress.
Assist the Credit Processing team with daily administrative tasks and ensure cases are processed according to established procedures.
Coordinate with branches, sales teams, and internal departments to gather required documents and resolve application-related queries.
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Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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