Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing technical issues and providing solutions related to Osafe Fire Inspection's products and services.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate internal departments while maintaining ownership of customer satisfaction.
Educate customers on product features, functionalities, and best practices, ensuring they derive maximum value from Osafe Fire Inspection's offerings....
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets
Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.
Follow the First In, First Out (FIFO) method for stock storage, and promptly report any issues to the Area/Assistant Area Manager.
Oversee staff scheduling, ensure completion of daily task and monitor Key Performance Indicators (KPIs), including sales targets, customer service and disciplinary actions....
Assist branch manager to demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise...
You’ll take a strategic approach of training, assessing the skills and knowledge within an organization and determining what training is needed. Measures the effectiveness of training to ensure a return on investment.
To grow and retain skills with the purpose to make the most out of people's talents and help them develop to their full potential. You’ll either deliver the training yourself or arrange for a third-party trainer to do it.
Create, develop and implement tools and other methods to continuously improve quality, efficiency and customer experience....
Customer Support; Customer management; Account Creation; Basic Process Onboarding;
Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case
Management; Service Recovery; Pro-active Prevention; Tracking• Provides timely assistance and resolutions to key account customer inquiries and issues through live-chat...