The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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Assist in regional sourcing activities, purchase order management, and vendor coordination for raw materials, packaging, and indirect items.
Work closely with regional and local suppliers to ensure timely delivery, accurate documentation, and compliance with specifications and food safety standards.
Support cost benchmarking, price comparison, and spend analysis to identify cost-saving opportunities.
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As a Junior Cloud and Infrastructure Engineer, you will be the backbone of our technical operations. You will play a dual role: ensuring our customers’ digital assets are shielded through our offerings and maintaining the high-performance cloud infrastructure that powers them. This is a "hands-on" role perfect for a fresh graduate or someone with up to 3 years of experience who is eager to touch every part of the tech stack.
Plan, execute, monitor, and optimize digital advertising campaigns across platforms including Meta, Google, TikTok, LinkedIn, and other relevant channels.
Develop media strategies and campaign structures aligned with client objectives, target audiences, and budget allocations.
Monitor campaign performance daily and independently implement optimization strategies to improve KPIs such as ROAS, CPL, CPC, CTR, conversions, and engagement rates.
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We want someone with the calibre to synergise our creative design needs and client expectations. He or she must be able to take a creative brief from the client and/or the Digital Performance Marketers; add value and must work closely with the creative team to deliver results. The person must have a creative eye, a good understanding of digital marketing and media buying. Analytical and critical thinking skills are vital to ensure creatives are data and results driven.
They will work closely with the client to grasp their business goals and devise inventive, innovative design strategies that will connect with the target audience while staying true to the brand voice. He or she will lead the creative journey, from conception of ideas to bringing them to life whilst ensuring top-notch results.
The candidate must follow the latest industry trends, best practices, and stay informed about what others are doing especially our competitors. He or she must evaluate and share insights on how our creative projects / designs are performing, offering suggestions for enhancement backed by critical analysis. Most significantly, this person must ensure the timely delivery of collaterals and deliverables to all stakeholders.
Engage with clients, business users, internal teams, vendors, and technical stakeholders to understand business needs, challenges, and project objectives.
Facilitate requirement gathering sessions, workshops, walkthroughs, and clarification discussions to ensure alignment between business and technical teams.
Manage stakeholder expectations by communicating requirements, assumptions, risks, dependencies, and changes clearly throughout the project lifecycle.
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We are seeking a dedicated and skilled Senior Technical Support Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting issues, and delivering effective solutions. As a Technical Support Engineer, you will work closely with customers, internal teams, and third-party vendors to resolve technical issues promptly.
Manage the full recruitment cycle, including job postings, screening resumes, conducting interviews, and onboarding new hires, ensuring a smooth and efficient process.
Ensure compliance with all applicable labor laws and regulations, staying up-to-date on changes and advising management on necessary actions to maintain legal compliance.
Handle employee relations matters, including addressing employee grievances, conducting investigations, and providing guidance to managers on disciplinary actions, promoting a positive and fair work environment.
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Manage the full recruitment cycle, including job postings, screening resumes, conducting interviews, and onboarding new hires, ensuring a smooth and efficient process.
Ensure compliance with all applicable labor laws and regulations, staying up-to-date on changes and advising management on necessary actions to maintain legal compliance.
Handle employee relations matters, including addressing employee grievances, conducting investigations, and providing guidance to managers on disciplinary actions, promoting a positive and fair work environment.
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