Manage and update product listings across various online platforms (e.g., Shopee, Lazada) ensuring accuracy in product descriptions, pricing, and availability.
Implement and monitor digital marketing campaigns, including social media promotions, SEO optimization, and email marketing, to drive online sales and lead generation.
Coordinate with the sales and marketing teams to develop and execute online sales strategies to meet or exceed sales targets.
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Understand the e-commerce platform market by conducting competitor research on product categories, pricing, and promotional strategies, and recommend timely adjustments to operational plans.
Manage the day-to-day operations of e-commerce platforms, including Shopee, TikTok Shop, Lazada, and Xiaohongshu.
Oversee the overall planning and performance of online stores, including product assortment, pricing strategies, promotional campaigns, and ensuring smooth daily operations.
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Execute and daily ecommerce operation across platforms (Shopee, Lazada, Tiktok, etc). Work closely with the product marketing and communication team to improve store’s traffic and increase conversion rate.
Take part to develop strategies in increasing traffic, conversions, sales, leads, and growth of revenues.
Ensure store layouts, banners, product images, product variants, pricing and discount are properly set up and align with the campaign plan.
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Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Perform all administrative operations and checks for assigned Brands.
Developing a Solid and Trusting Relationship with Key Brands under our portfolio.
Resolving Key Client Daily Operations & Orders Processing on major E-Commerce Platforms such as Lazada, Shopee, TikTok Shop, and other marketplaces.
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Proficiency in Ecommerce Platforms
Order Processing
Inventory Management
Product Management
Microsoft Excel
Business Administration
Data Analysis
Data Entry
Business Analysis
Presentation
Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
Process customer orders, ensuring timely and accurate fulfillment.
Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
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Respond to customer inquiries via email, phone, and live chat in a timely and professional manner, addressing product questions, order status, and general support needs.
Investigate and resolve customer complaints and issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges accurately, maintaining detailed records and coordinating with relevant departments to ensure smooth operations.
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Data Analysis
E-commerce Management
K-Beauty Market Knowledge
Mandarin Chinese
Business Development
Asian Beauty Brands
Market Entry Strategy
Sales and Marketing
Execute and daily ecommerce operation across platforms (Shopee, Lazada, Tiktok, etc). Work closely with the product marketing and communication team to improve store’s traffic and increase conversion rate.
Take part to develop strategies in increasing traffic, conversions, sales, leads, and growth of revenues.
Ensure store layouts, banners, product images, product variants, pricing and discount are properly set up and align with the campaign plan.
...
Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
Process customer orders, ensuring timely and accurate fulfillment.
Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
...
Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
Process customer orders, ensuring timely and accurate fulfillment.
Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
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