Customer Complaints & 8D Management:Validate customer issues, provide containment plans within1 working day, submit 8D reports within 5 working days, notify customer on all major changes to products / processes and follow up through to customer closure.
Maintain strong relationships with existing clients through phone calls, messages, and visitations to ensure customer satisfaction and repeat business.
Operations & Maintenance: Coordinate preventive/corrective maintenance, lead the maintenance technician team, oversee building systems (HVAC, electrical, plumbing, fire protection, utilities), conduct Root Cause Analysis on equipment failures, and ensure strict SLA adherence and incident reporting.