Good customer service skills
Team leadership and people management
Able to guide and train crew members
Able to handle customer complaints and feedback
Good problem-solving skills
Able to manage shift operations and crew deployment
Basic knowledge of stock and inventory management
Good teamwork and positive attitude
Good time management and multitasking
Manage and administer the end-to-end disciplinary process for minor misconduct cases, including receiving complaints, conducting preliminary investigations, gathering relevant information and evidence, issuing show-cause letters, conducting disciplinary inquiries where required, and preparing recommendations for appropriate action.
Ensure all disciplinary cases are handled fairly, consistently, and in accordance with company policies, procedures, and applicable employment regulations.
Maintain accurate and confidential records of disciplinary cases and monitor follow-up actions until case closure....
Manage visa and work permit applications, renewals, and follow-ups with Immigration. Ensure workers’ permits and visas remain valid and begin renewal processes at least four months before permit expiry.
Purchase FOMEMA medical examination forms and coordinate medical appointments.
Apply for foreign worker compensation insurance and assist with claims....
Fully support manpower requirements (foreign workers) and participate in foreign worker resource planning, including recruitment, replacement, and termination, to ensure smooth business operations....