Responsible to manage resources planning and schedule arrangement for corrective and preventative maintenance complying the Scope of Work and Service Level Agreement.
To prepare and to submit custom declaration form to custom and carry out Export/Import operation activities efficiently and to satisfactory completion.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Manage schedule arrangements to attend any corrective, preventive, or predictive maintenance related to solar PV systems, initiate fault diagnosis and corrective actions according to Service Level Agreement.
Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.