Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
Coordinate and schedule towing services and other service arrangements.
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Monthly order and production planning: Consolidate monthly customer orders and sales forecasts, prepare the monthly production plan for management review, and communicate the approved plan to the Production Department for implementation.
Weekly planning: Prepare and coordinate weekly sales and delivery plans in line with the approved monthly production and sales plans.
Order feasibility: Assess order feasibility and confirm product availability, production capacity and delivery schedules, including orders for special-specification and customised products.
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Sales and Demand Planning
Order Management and Fulfilment
Production and Inventory Coordination
Logistics and Delivery Coordination
Data Analysis and Microsoft Excel
Project Management
Technical Consulting
Engineering Design
Problem Solving
Risk Assessment
Client Communication
Team Collaboration
Budget Management
Quality Control
Site Supervision