Good communication and interpersonal skills.
Basic knowledge of Microsoft Office
especially Microsoft Word and Excel.
Good organisational and time-management skills.
Detail-oriented
responsible and willing to learn.
Able to maintain confidentiality when handling employee and company information.
Able to work independently and as part of a team.
Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Upload, update, and maintain product listings including descriptions, images, pricing, variations, and stock levels on Shopee Seller Centre and TikTok Shop Seller Center.
Monitor inventory across both platforms and coordinate with the warehouse/logistics team to prevent stockouts or overselling.
Process and track orders on Shopee and TikTok Shop, ensuring accurate and timely fulfillment within platform SLAs.
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Communication Skill
Time Management
Customer Relationship Management
Managing a Client Engagement
Establishing Rapport With Clients
Sales Reporting
Sales Coordination
Data Entry
Accounts Payable
Accounts Receivable
Bank Reconciliations
Data Entry
Invoicing
Bookkeeping
Attention to Detail
Record Keeping
Spreadsheet Software
Communication Skills
Time Management