Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
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Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
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Undertake the tasks of receiving calls, take messages and routing correspondence
Providing comprehensive administrative support to the management team, including diary management, scheduling meetings and coordinating travel arrangement
Develop and carry out an efficient documentation and filing system
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Office Administration
Scheduling
Record Keeping
Communication Skills
Time Management
Problem Solving
Customer Service
Data Entry
Organizational Skills
Attention to Detail
Teamwork
Microsoft Office
+10
Posted
8 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Office Administration
Scheduling
Record Keeping
Communication Skills
Time Management
Problem Solving
Customer Service
Data Entry
Organizational Skills
Attention to Detail
Teamwork
Microsoft Office
Office Operations Management: Oversee daily operations, including facility maintenance, office cleanliness, and workplace safety.
Strategic Planning & Reporting: Support senior management in planning, conducting research for projects, and preparing presentations and performance reports.
Meeting & Event Coordination: Manage calendars, meetings, and company events/activities to ensure smooth execution.
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To prepare sales related documents such as pricing, quotations, sales orders, delivery notes, invoices and contracts throughout the sales process for a department.
To coordinate the arrival of all shipments of goods with the distributors and ensure timely delivery of goods to the warehouse and customers.
Provide support in regulatory administrative matters.
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Computer literate
MS Office
Outlook
Excel
Power Point
Word
good initiative
strong follow-up skills
responsible
well-organized
strong communication
interpersonal skills
+10
Posted
7 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.