Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Compliance and Governance Liaison: Act as the primary compliance liaison, ensuring all activities follow regulatory requirements and MASB policies, and facilitating communication with all related external stakeholders (Airlines, Regulators, Contractors, etc.).
Audit Management & Closure: Conduct, monitor, and oversee periodic, surveillance, and ad hoc audits on certified processes and systems, and ensure the timely closure and follow-up of all audit findings and Non-Conformance Reports (NCRs) from internal and external bodies (ie CAAM).
Audit Reporting and Analysis: Compile and summarize audit reports, track corrective/ preventive measures, and analyse audit data for the management reporting system and management meetings.
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Plan and optimize warehouse layout, racking systems and zoning to maximize storage capacity and ensure smooth material flow.
Lead inventory control activities, schedule cycle counts and annual stocktakes, and investigate major stock discrepancies or shrinkage.
Ensure warehouse safety requirements are followed and manage maintenance schedules for forklifts, pallet jacks and other Material Handling Equipment.
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Perform various HR and administrative support tasks, including stationery and uniform coordination, data entry, filing, scheduling, and general record management.
Monitor office stationery and staff uniform inventory levels.
Coordinate printing needs for company letterheads, business cards, name tags, invoices, envelopes, etc.
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Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.
Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.
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Coordinate and manage daily delivery schedules, ensuring all deliveries are arranged and completed on time.
Work closely with the Purchasing & Logistics Coordinator to plan and coordinate daily deliveries, delivery schedules, routes, and manpower requirements.
Communicate closely with the Logistics Coordinator regarding delivery priorities, changes, delays, urgent orders, and any delivery issues.
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Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.
Follow the First In, First Out (FIFO) method for stock storage, and promptly report any issues to the Area/Assistant Area Manager.
Oversee staff scheduling, ensure completion of daily task and monitor Key Performance Indicators (KPIs), including sales targets, customer service and disciplinary actions.
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