Full Time Admin Assistant Cum Customer Service Jobs, Salary up to MYR 2,700 in Samu Giken Malaysia WP Kuala Lumpur - Maukerja

• Minimum 1 year of experience in customer service, administration, or after-sales support is an advantage.

• Good communication skills in English & Bahasa Malaysia.

• Good problem-solving and interpersonal skills.

• Patient, responsible, and customer-oriented.

• Able to multitask and work under pressure.

• Good computer skills (Microsoft Excel, Word, Outlook).

• Experience using Shopee, Lazada, TikTok Shop is an added advantage.

• Able to work independently as well as in a team.

• Fresh graduates are encouraged to apply.

Job Responsibilities

• Handle customer enquiries via WhatsApp, phone calls, email, Shopee, Lazada, TikTok Shop, and social media.

• Process warranty claims, product exchanges, repairs, and after-sales service requests.

• Verify warranty eligibility according to company policies.

• Coordinate with the warehouse, service team, and suppliers to resolve warranty issues.

• Follow up with customers regarding claim status until completion.

• Record and maintain accurate customer service and warranty claim records.

• Prepare warranty reports and administrative documentation.

• Assist in issuing replacement orders, refund requests, and service reports.

• Handle customer complaints professionally and provide appropriate solutions.

• Support general administrative duties and filing.

• Ensure customer satisfaction by providing timely and professional support.

• EPF & Socso
• Medical Leave
• Annual Leave
• Performance Bonus
• Attendance Allowance
• OT Pay
• Team Building
• Training Provided
• Medical Insurance